Saturday, 17 October 2015

BBDM2153_OM_T2

Central focus (main objectives) of manufacturing facility layouts

a)      To minimize the cost of processing, transporting, and storing materials throughout the production system.
·         To achieve objectives with least capital investment (minimum spending on machines and equipment. Capital investment should be minimal when finalizing different models of facility layout.)
·         To conform to site and building constraints (an example of constraints is space)
·         To provide enough production capacity
·         To allow high labor, machine, and space utilization and productivity (Optimum space utilization reduces the time in material and people movement and promotes safety).
·         To provide for volume and product flexibility (ability to produce greater quantity and variety of goods)
·         To allow for ease of supervision
·         To allow for ease of maintenance
·         To reduce material‑handling costs

b)      To provide space for restrooms, cafeterias, and other personal‑care needs of employees (focus is on well-being of employees)
·                     To provide for employee safety and health

A model facility layout should be able to provide an ideal relationship between raw material, equipment, manpower and final product at minimal cost under safe and comfortable environment. An efficient and effective facility layout can cover following objectives:
  • To provide optimum space to organize equipment and facilitate movement of goods and to create safe and comfortable work environment.
  • To promote order in production towards a single objective
  • To reduce movement of workers, raw material and equipment
  • To promote safety of plant as well as its workers
  • To facilitate extension or change in the layout to accommodate new product line or technology upgradation
  • To increase production capacity of the organization
An organization can achieve the above-mentioned objective by ensuring the following:
  • Better training of the workers and supervisors.
  • Creating awareness about of health hazard and safety standards
  • Optimum utilization of workforce and equipment
  • Encouraging empowerment and reducing administrative and other indirect work

Basic types of layouts

a)      Office layout – Grouping of workers, their equipment, and spaces to provide comfort, safety and movement of information.  Typically in state of flux due to frequent technological changes.




b)      Process layout – For producing a variety of custom products in relatively small batches.  Typically use general purpose machines that can be changed over rapidly to new operations for different product design.

The process layout groups together workers or departments that perform similar tasks. Goods in process (goods not yet finished) move from one workstation to another. At each position, workers use specialized equipment to perform a particular step in the production process. To better understand how this layout works, we’ll look at the production process at the Vermont Teddy Bear Company. Let’s say that you just placed an order for a personalized teddy bear—a “hiker bear” with khaki shorts, a white T-shirt with your name embroidered on it, faux-leather hiking boots, and a nylon backpack with sleeping bag. Your bear begins at the fur-cutting workstation, where its honey-brown “fur” coat is cut. It then moves to the stuffing and sewing workstation to get its insides and have its sides stitched together. Next, it moves to the dressing station, where it’s outfitted with all the cool clothes and gear that you ordered. Finally, it winds up in the shipping station and starts its journey to your house. 





c)      Product layout -For producing a few standardized products in relatively large quantities.  Typically use specialized machines that are set up once to perform a specific operation for a long period of time on one product.

In a product layout, high-volume goods are produced efficiently by people, equipment, or departments arranged in an assembly line—that is, a series of workstations at which already-made parts are assembled. Just Born, a candy maker located in Bethlehem, Pennsylvania, makes a product called Marshmallow Peeps on an assembly line. First, the ingredients are combined and whipped in huge kettles. Then, sugar is added for color. At the next workstation, the mixture—colored warm marshmallow—is poured into baby-chick–shaped molds carried on conveyor belts. The conveyor-belt parade of candy pieces then moves forward to stations where workers add eyes or other details. When the finished candy reaches the packaging area, it’s wrapped for shipment to stores around the world.




Both product and process layouts arrange work by function. At the Vermont Teddy Bear Company, for example, the cutting function is performed in one place, the stuffing-and-sewing function in another place, and the dressing function in a third place. If you’re a cutter, you cut all day; if you’re a sewer, you sew all day: that’s your function. The same is true for the production of Marshmallow Peeps at Just Born: if your function is to decorate peeps, you stand on an assembly line and decorate all day; if your function is packing, you pack all day.

d)      Fixed-position layout – For working on a product that is very bulky, large, heavy, or fragile with workers, materials, and machines transported to and from the product.




e)      Work Cells (Cellular manufacturing) layout- Machines are grouped into cells, and the cells function somewhat like a product layout island within a larger process layout.  Cells are usually formed by taking production of parts from an existing job shop.



Arranging work by function, however, isn’t always efficient. Production lines can back up, inventories can build up, workers can get bored with repetitive jobs, and time can be wasted in transporting goods from one workstation to another. To counter some of these problems, many manufacturers have adopted a cellular layout, in which small teams of workers handle all aspects of building a component, a “family” of components, or even a finished product. Each team works in a small area, or cell, equipped with everything that it needs to function as a self-contained unit. Machines are sometimes configured in a U-shape, with people working inside the U. Because team members often share duties, they’re trained to perform several different jobs. Teams monitor both the quantity and the quality of their own output. This arrangement often results in faster completion time, lower inventory levels, improved quality, and better employee morale. Cellular manufacturing is used by large manufacturers, such as Boeing, Raytheon, and Pratt & Whitney, as well as by small companies, such as Little Enterprise, which makes components for robots.

f)       Warehouse layout- Objective is to optimize trade-offs between handling costs and costs associated with warehouse space.  Warehouse density tends to vary inversely with the number of different items stored.

Image result for images of warehouse layout


g)      Retail layout- Allocates shelf space and responds to customer behavior.  The main objective is to maximize profitability per square foot of floor space.  Sales and profitability vary directly with customer exposure to products.

Image result for images of retail layout

Objectives of facility layouts (more or less a repeat of earlier question)

  • Provide enough production capacity and reduce materials handling costs.
  • Conform to site and building constraints.
  • Allow space for production machines and ease of movement among employees.
  • Allow high labour, machine and space utilisation and productivity.
  • Provide for volume and product flexibility.
  • Provide spaces for restrooms, cafeterias, and other  personal-care needs of employees.
  • Provide for employee safety and health.
  • Allow ease of supervision and maintenance.
  • Achieve objectives with least capital investment.

A service company is interested in determining a new layout to better serve its customers. They are planning to use the closeness rating scale from 1 (necessary) to 6 (undesirable) to determine where to locate the four departments.

What two departments should be located next to each other based on their closeness ratings?
Departments A and D have a closeness rating of 1

What two departments should NOT be located next to each other based on their closeness ratings?
Departments A and C have a closeness rating of 6


A large department store is about to move to a new location in a shopping mall. Management wishes to design the new store layout using operations sequence analysis. 

Which departments should be located next to each other?
 Departments A and D have the most hourly customer traffic between them (400 customers)

Which departments should be located farthest from each other?
Departments A and B have the least hourly customer traffic between them (100 customers)

 


Mansfield Manufacturing is adding a new wing to its building to manufacture a new product line with five models: A, B, C, D and E.  The plant’s management is considering two alternative layouts.  

What is the total travel distance in layout A and Layout B for the five products respectively?
              
Total travel for Layout A:
A:  20 + 50                  = 70 feet
B:  20 + 50                  = 70 feet
C:  40 + 50                  = 90 feet
D:  20 + 50 + 50         = 120 feet
E:  20 + 30 + 50         = 100 feet       

Total travel for Layout B:
A:  50 + 20                 = 70 feet
B:  30 + 50                 = 80 feet
C:  50 + 10                 = 60 feet
D:  50 + 20 + 50         = 120 feet

E:   50 + 40 + 10         = 100 feet

 What is the total distance traveled in feet in a month using Layout A if the monthly volumes are fulfilled?

 Total distance traveled  for Layout A
A:  70(1,400)               =  98,000
B:  70(200)                  =  14,000
C:  90(1,200)               =108,000
D: 120(300)                 =  36,000
E: 100(200)                 =   20,000
                        Total                     276,000 feet

What is the total distance traveled in feet in a month using Layout B if the monthly volumes are fulfilled?

Total distances traveled for Layout B

A:  70(1,400)               = 98,000
B:   80(200)                 = 16,000
C:   60(1,200)              = 72,000
D: 120(300)                 = 36,000
E: 100(200)                  = 20,000

      Total                         242,000 feet

Of the two layouts, which layout should the factory choose?

      The factory should choose Layout B because total distance traveled for Layout B is 34,000 feet
      (276,000 – 242,000) less than Layout A. 



You have many years of working experience as an Operations Manager.  On your recent appointment, you are considering a totally new layout to increase efficiency at a new factory located at Seremban. (similar to earlier questions)

Describe the objective of a layout strategy.

The objective of layout strategy is to develop an effective and efficient layout that will meet the firm’s competitive requirements.


Explain THREE (3) factors that you will consider when planning layout design in this new factory.


·         Higher utlisation of space, equipments and people.
·         Improved flow of information, materials or people.
·         Improved employee morale and safer working conditions.
·         Improved customer/client interaction.
·         Flexibility.

Saturday, 10 October 2015

BBDM2153_OM_T1

DIFFERENCES BETWEEN GOODS AND SERVICES

Goods
Services
  • Tangible product - Can be seen and touched. It is physical. Example: Mobile phone
  • Consistent product definition - The physical characteristics of the good can be specified clearly and consistently. Every unit of the good has the same specifications. Consider the specifications of your mobile phone.
  • Production usually separate from consumption - goods are produced now but purchased later. Its consumption can be delayed. Date of manufacturing and date of sale can be different.
  • Long lead time - refers to the period between the ordering of the good and the actual production of the good. Is relatively long compared to services.
  • Can be inventoried - goods produced can be stored for a period of time before being sold or disposed.
  • Low customer interaction - there is low level or no communication between manufacturer and customer.
  • Capital intensive - machines and equipment are used extensively in the production of goods.
  • Quality is objectively determined - goods can be objectively measured for their quality. They can be tested scientifically through a variety of ways.
  • Intangible product - Cannot be seen and touched. There is no physical element. Example: Education - the transfer of knowledge and wisdom from teacher to student is not visible.
  • Inconsistent product definition - service given may not be consistent, sometimes more intense, sometimes less. Are your teachers all same in every way?
  • Often unique - each customer requires different attention and service level. Services provided are different to cater to different needs of customers. 
  • Produced and consumed at same time - you are sick, doctor attend to you. The production and usage of the doctor's expertise occur together.
  • Short lead time - Services are usually provided on order. They are not produced to stock.
  • Frequently dispersed - meaning services can be provided anywhere. There may not be a fixed production plant.
  • High customer interaction - there is relatively high degree of connection with customers.
  • Often knowledge-based. Services provided are often based on the experience and knowledge of the provider, less based on technology or engineering as compared to goods.
  • Quality is subjectively determined - it is different to measure the quality of services provided. You can say, maybe, good or bad. But cannot quantify how good or how bad.


DEFINITION OF OPERATIONS MANAGEMENT

Operations management refers to the management of an organization’s production system, which converts inputs into outputs, i.e. the organization’s products or services. It encompasses forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities, buying material and equipment and maintaining them, and more.

WHY STUDY OPERATIONS MANAGEMENT?

Operations is one of the three strategic functions of any organization. This means that it is a vital part of accomplishing the organization's strategy and ensuring its long-term survival. The other two areas of strategic importance to the organization are marketing and finance. The operations strategy should support the overall organization strategy.

Operations management is chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services. As such, it is delivery-focused, ensuring that an organization successfully turns inputs to outputs in an efficient manner. The inputs themselves could represent anything from materials, equipment and technology to human resources such as staff or workers.

Examples of the types of duties or specialist positions this encompasses are procurement (acquiring goods or services from external sources), managing relations with those involved in processes, and improving a company’s sustainability with regard to its use of resources.

PRODUCTIVITY MEASUREMENT PROBLEMS

1. Precise units of measure may be lacking. How do we measure the productivity of a teacher? Shall we count the number of students who graduate? What about the teacher's involvement in developing the students' soft skills? Or the number of hours the teacher spent in counselling students? When seeking data on output, it can be very difficult to point precisely the amount and type of output produced. The output can be in many different forms.

2. Quality of the output may not be consistent. Some units of the output may be better than others.Therefore, can we just simply add them together? A graduate with CGPA 4 flat is not the same as one who barely passed. Productivity tends to measure only the physical aspect. Quality is neglected. An increase in productivity while compromising on quality may not be a good thing. We may have produced more but if quality is lowered, then we may not be able to sell as much as before.

3. Exogenous variables may affect productivity. Exogenous variables are those factors outside the control of the organization. An example is the weather. The recent haze hazard has caused farm productivity to go down. Management must be able to recognize that the cause of the reduced productivity is due to the weather and not caused by a drop in workers' performance. Therefore, workers must not be penalized for the reduced output.

DIFFICULTIES IN IMPROVING PRODUCTIVITY IN THE SERVICE SECTOR

1. Many services are labor-intensive. Being labor-intensive, it is difficult to improve productivity. Vast amount of money may need to be spent to train and retrain workers without achieving the desired increase in productivity. This is unlike being capital-intensive, whereby new machines with more sophisticated technology can just be bought to replace obsolete machines, thereby increasing productivity.

2. Services are personally processed, e.g. haircut. Due to differing demands from customers, the time taken to process an order may be greatly different. Teaching weaker students is much harder than teaching good students - quality of customers are not the same. How do you improve on the number of passes (and thus, productivity) when your students do not have the desire to succeed? Your productivity is also dependent on your customers!!

3. Service industry is usually knowledge-based. Knowledge workers are those who deal with ideas. They may be responsible for creating innovations in the company. It is difficult to keep track of this kind of contribution in a busy office. There are innovations which succeed and innovations which fail. Should failed innovations be counted as productive? Or we only consider successful innovations? If we demand only success, then failure is to be punished, then nobody will want to come up with ideas. 

4. Often difficult to mechanize and automate. It is easier to increase productivity with improved technology and automation. The same cannot be said for the service industry which requires a relatively high degree of personal attention. The more personal the service to be rendered, the more difficult it is to increase productivity. This is due to the uniqueness of the demand of customers and the problems that they face.

5. Difficult to evaluate for quality. It is impossible to quantify the quality of the service given. We can rank but we cannot quantify. We can say that X provides better service than Y. We rank X higher than Y. X does a better job with your hair, but how many marks can you objectively give to him? We cannot evaluate quality objectively. If we cannot evaluate, then we cannot measure. If we cannot measure productivity, then increasing productivity is no longer relevant. In order to increase, first we must be able to measure.

FACTORS AFFECTING OPERATIONS MANAGEMENT TODAY

1. Global competition - Competition has become more intense. It has changed from domestic competition to global competition. This increased competition has made it become more difficult for organizations to get the quantity and quality of resources that they want.

2. Quality and customer service - Customers are becoming more and more difficult to satisfy. They have become more knowledgeable and they demand better and more efficient service. Operations Managers have to constantly strategize on how to improve not just the quality of their products but also the quality of the service they give to customers.

3. Cost challenges - With competition in a global market, firms have to sell their products at a competitive price. In order to remain competitive, firms try to save on cost without compromising on quality. Operations Managers are constantly looking into ways to become cost-efficient.

4. Advanced production technologies - In a world where consumers are increasingly aware of innovation and options, substantial pressure is placed on firms to respond in a creative way. Operations Managers must rapidly respond with product designs and flexible production processes that cater to the whims of consumers.

5. Service sector becomes more prominent - Operations Managers have to respond by enriching jobs and moving decision-making to the worker. As the service sector becomes increasingly more important, emphasis has to be given to increasing the knowledge, competence and quality of the human resource.

6. Scarcity of production resources - Due to the scarcity of resources, Operations Managers need to constantly look into ways to improve effectiveness and efficiency. Cutting-edge technology has become crucial in gaining that competitive advantage when other production resources are hard to come by.

STEPS IN FREDERICK TAYLOR'S MANAGEMENT APPROACH

  • Determine the skills, strength, and learning ability for each worker
  • Set standard output per worker for each task using stopwatch studies
  • Use work method or tools - use instruction cards, routing sequences, and material specifications to coordinate the works
  • Have selection and training for workers, esp. to promote the workers or to improve the works
  • Use incentive pay systems to increase efficiency and motivate



THREE SIGNIFICANT EMPHASIZES ON OPERATIONS

  • Cost focus – prior to 1980 – until mass production era
  • Quality focus – 1980 – 1995 – JIT & lean production era
  • Customization focus – after 1995 – mass customization era



LAKE SWAM SEAFOOD

a) Productivity before change
= Output/Input
= 500 boxes/20 hours
= 25 boxes per hour

Productivity after change
= 650 boxes/24 hours
= 27.08 boxes per hour

b) Increase in productivity
= (27.08 - 25)/25
= 0.0832
= 8.32%

c) New productivity 
= 700 boxes/24 hours
= 29.17 boxes per hour


CARBONDALE CASTING

a) Labor productivity of the line
= 160 valves/(10 x 8) labor hours
= 160 valves/80 labor hours
= 2 valves per labor hour

b) New labor productivity
= 180 valves/80 labor hours
= 2.25 valves per labor hour

c) Increase in productivity
= (2.25 - 2)/2
= 0.125
=12.5%